Live Chat Agent Job at Game Day USA, Naperville, IL

L1NyYWpGN0ZSSXpFWUtKYkR1TWR5SXJyQmc9PQ==
  • Game Day USA
  • Naperville, IL

Job Description

Job Overview

We are looking for a fast-typing, customer-focused Live Chat Agent to provide real-time support to customers through our online chat platform. You will handle incoming questions, troubleshoot issues, and ensure a positive customer experience—without the need for phone calls. This position is ideal for someone who communicates well in writing, can multitask, and thrives in a remote setting.

Responsibilities

  • Respond to customer inquiries instantly via live chat
  • Assist customers with product/service questions, troubleshooting, orders, and account issues
  • Provide accurate information and deliver solutions while maintaining a friendly, professional tone
  • Handle multiple chat conversations simultaneously
  • Document customer interactions and update CRM records
  • Escalate complex issues to supervisors or specialized departments
  • Achieve performance goals including response time, accuracy, and customer satisfaction
  • Protect customer data and follow all company policies

Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service, live chat, or technical support preferred
  • Excellent written communication and grammar
  • Ability to type 45–60+ words per minute with high accuracy
  • Comfortable with multitasking and managing several chat threads at once
  • Strong problem-solving and critical-thinking skills
  • Reliable internet connection and distraction-free workspace
  • Self-motivated and comfortable working independently

Preferred Skills

  • Experience with Zendesk, Intercom, LiveChat, or similar platforms
  • Basic technical troubleshooting knowledge
  • Bilingual/multilingual abilities

What We Offer

  • Competitive pay
  • Flexible remote schedule
  • Employee benefits (if applicable)
  • Career advancement opportunities
  • Ongoing training and support

Job Tags

Full time, Part time, Flexible hours,

Similar Jobs

JOHN MORAN AUCTIONEERS INC

Auction Cataloger / Fine Art Job at JOHN MORAN AUCTIONEERS INC

 ...checks, and prepare condition reports. Assist with coordination of authentications and restorations, catalog production tasks, and locating property for photography and photo appraisals. Support previews and auctions by assisting clients with images and information,... 

State of Florida

Correctional Officer Sergeant Lead Security & Custody Job at State of Florida

 ...A government agency in Sneads, Florida is hiring a Correctional Officer Sergeant responsible for supervising inmates, enforcing rules, and managing facility security. Candidates must have a high school diploma, complete basic training, and have one year of experience... 

Aramark

Culinary Specialist: Food Prep & Sanitation Job at Aramark

 ...A leading food service provider is seeking a Food Service Worker in Crockett, Texas. The role involves assisting with food preparation, maintaining high standards of sanitation and safety, and ensuring food quality. The ideal candidate will have a Food Service Certificate... 

Mary Washington Healthcare

Forensic Nurse Examiner (RN), FT, Evenings Job at Mary Washington Healthcare

 ...incident and health status of the patient. Conducts physical and forensic examination of individuals experience sexual assault for the...  ...team Participates in the education of the Sexual Assault Nurse Examiners, health care providers, law enforcement and the public... 

ADEX Healthcare Staffing LLC

Travel MedSurg Infectious Disease RN Job at ADEX Healthcare Staffing LLC

 ...Start Date: ASAP ~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, days ~ Employment Type: Travel Opportunity:...  ...7:00 PM to 7:30 AM with 30-minute lunch break \n Every-other-weekend requirement (weekends for nights are Friday/Saturday/Sunday ;...