Job Description

Job Opportunity At Accenture

Within Accenture's Utilities Practice, we use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty. In Accenture Consulting we work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360 stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization's total enterprise reinvention

We are open to hiring in most major cities across the US. The work includes:

• End-to-end strategic consulting engagements across energy retail and customer service, driving digital transformation, customer experience modernization, and operational efficiency initiatives from strategy through implementation
• Serving as a primary point of contact for senior client stakeholders, establishing trusted advisor relationships, aligning solutions to business objectives, and ensuring executive-level engagement throughout the engagement lifecycle
• Defining, developing, and executing transformation roadmaps that improve customer outcomes, enhance revenue growth, optimize cost structures, and enable customer-centric operating models
• Owning delivery excellence across multiple workstreams by managing project teams, setting clear direction, ensuring quality standards, meeting timelines and budgets, and proactively managing risks and dependencies
• Supporting business development efforts by identifying and qualifying opportunities, shaping client conversations, developing proposals, and supporting sales pursuits aligned to Accenture's Utilities ERCS growth strategy
• Contributing to and shaping thought leadership by staying current on industry trends, regulatory changes, and emerging technologies impacting energy retail, customer operations, and digital platforms

Here's what you need:

• Minimum of 5 years of experience in the Utilities industry, with a strong focus on Customer Service, Energy Retail, and Customer Transformation project delivery
• Minimum of 3 years of hands-on experience with enterprise platforms such as SAP or Oracle, including leading or managing system-enabled business transformations
• Deep expertise in Meter-to-Cash operations, customer operations, billing, collections, and associated technologies
• Proven leadership in large-scale Customer Transformation initiatives and technology implementations, including CIS replacements or major platform modernizations
• Demonstrated experience managing consulting engagements, including scope definition, workplan development, resourcing, risk management, and executive reporting
• Bachelor's degree or equivalent professional experience
• Willingness to travel as required
• Bonus points for:
• 3+ years of experience in an advisory or consulting role, delivering business transformation in a client-facing environment
• Leading multi-workstream programs involving customer operations, digital channels, and enterprise platforms (e.g., SAP, Oracle)

Professional skill requirements:

• You confidently lead clients and teams through change, ambiguity, and complex transformation, balancing strategic direction with hands-on execution
• You build trusted advisor relationships and partner with clients to:
• Design and re-engineer business processes
• Lead design thinking and executive workshops
• Develop business cases and transformation roadmaps
• Deliver agile and hybrid delivery programs
• Define new operating models and customer engagement strategies
• Lead change management, talent enablement, and adoption
• Co-create reusable intellectual property and industry-leading solutions

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Role location annual salary range:

• California: $94,400 to $293,800
• Cleveland: $87,400 to $235,000
• Colorado: $94,400 to $253,800
• District of Columbia: $100,500 to $270,300
• Illinois: $87,400 to $253,800
• Maryland: $94,400 to $253,800
• Massachusetts: $94,400 to $270,300
• Minnesota: $94,400 to $253,800
• New York/New Jersey: $87,400 to $293,800
• Washington: $100,500 to $270,300

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements: Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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