Job Description

Patient Outreach & Data Management Specialist (Contract)

Organization: Leading National Healthcare Payor

Location: 100% Remote or Onsite (Candidate Preference)

Schedule: Full-Time, Monday Friday, 8:00 AM 5:00 PM

Contract Status: Short-term contract with opportunity to apply for permanent internal positions. Compensation: Starting at $25.00/hour , Depending on Experience (DOE)

Start Date: ASAP

We are seeking a highly organized, detail-oriented professional for an immediate contract opening. This hybrid role manages high-volume outbound patient outreach and complex, data-intensive administrative tasks related to Provider Termination Re-paneling.

A. Patient Outreach (New Member Welcome):

• Conduct outbound calls to Medicare members for Annual Wellness Visit (AWV) scheduling.
• Must be proficient in high-volume phone work and accurately quote member benefits .
• Document activities in Epic and supporting Excel spreadsheets.

B. Data & Administrative Support (Provider Re-paneling):

• Manage patient data across multiple internal systems (SharePoint, sftp).
• Execute data manipulation tasks: mail merges, file exports, and precise data adding/removing in spreadsheets.
• Handle detailed, multi-step processes for letter generation, ensuring regulatory compliance and absolute accuracy of information.

Required Skills & Qualifications

• Experience: Proven experience in phone-based customer service, high-volume administrative support, or member services is vital.
• System Knowledge: Familiarity with Member Services functions and benefit quoting. Working knowledge of Epic is preferred.
• Core Skills: Exceptional Organizational Mastery , strong Attention to Detail , and demonstrated Dependability .
• Requires stable power and internet (for remote option) and strict adherence to the MonFri schedule.

Note: This position involves working with highly sensitive patient data and requires confidentiality.

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