Bilingual Customer Service Healthcare Representative - Statewide in New Mexico Job at The Results Companies LLC, Grants, NM

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  • The Results Companies LLC
  • Grants, NM

Job Description

Employer Industry: Customer Experience Services

Why consider this job opportunity


  • Pay rates starting at $13/hour during training, with potential for higher rates based on program fit
  • Opportunity to work from home, providing flexibility and convenience
  • Supportive and collaborative work environment focused on making a real impact in members' lives
  • Open availability between 7 AM - 2 AM EST, accommodating various schedules
  • Engaging role that allows you to assist customers with important healthcare inquiries


What to Expect (Job Responsibilities)
  • Handle inbound and outbound calls related to healthcare inquiries, including insurance plan reviews and appointment scheduling
  • Assist members in finding primary care physicians within their network
  • Provide detailed information and support for changes affecting member plans
  • Collaborate with team members to resolve customer issues and enhance member satisfaction
  • Maintain proficiency in navigating multiple systems while communicating with customers


What is Required (Qualifications)
  • High school diploma or GED required
  • Fluent in both English and Spanish
  • Ability to type 25 words per minute
  • Intermediate/advanced technical proficiency in using multiple systems
  • Open availability between 7 AM and 2 AM EST, 7 days a week


How to Stand Out (Preferred Qualifications)
  • Experience in customer service, particularly in a healthcare setting
  • Familiarity with virtual work environments and home office setups
  • Strong problem-solving skills and the ability to handle sensitive situations with empathy
  • Previous experience handling inbound and outbound calls in a call center environment


#CustomerExperience #HealthcareSupport #WorkFromHome #BilingualOpportunities #JobGrowth

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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Job Tags

Immediate start, Work from home, Home office, 2 days per week,

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